Go Digit General Insurance Limited has informed the Exchange regarding a press release dated November 03, 2025, titled "Press Release of Transparency Report 13.0".
GODIGIT · price
▲ positive · ▼ negative · ● neutral filings · teal = economic event · numbered = multiple that day (click to pick). Times IST.
Awaiting price reaction for this filing.
Go Digit General Insurance released its 13th Transparency Report covering H1FY26 (April–September 2025), themed around customer service speed and empathy. Key operational metrics showed strong improvements: health insurance cashless pre-authorization averaged 26.9 minutes (well below IRDAI's 1-hour requirement), hospital discharge approvals averaged 52.5 minutes, and reimbursement claims settled in 2.4 days on average (IRDAI allows 14 days). Motor work approval turnaround improved to 14 hours 44 minutes from 15 hours 36 minutes, and the claims settlement ratio rose to 97.2% from 96.2%, with the fire line of business jumping from 91.6% to 98.9%. The company also cut social media closure time by 37% (to 20.5 hours) and received 197,200 fewer calls thanks to WhatsApp and app self-service tools. The report highlighted real-life claims including the Air India crash settlement (₹2.67 crore paid in 3 days) and a ₹1 crore Punjab Police personnel claim settled in 8 days. Digit won 11 awards in H1FY26, including the Best Fintech Insurance Award at the Financial Express Best Banks Awards 2025.
This is a voluntary operational and customer-service disclosure rather than a financial earnings release, so the immediate stock price impact is likely limited. However, the strong turnaround times, improving claims settlement ratio, and digital self-service gains reinforce Digit's positioning as a tech-led, customer-friendly insurer, which supports its competitive standing and long-term growth narrative.