Go Digit General Insurance Limited has informed the Exchange regarding a press release dated May 06, 2026, titled "Transparency report 14.0".
GODIGIT · price
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Go Digit Insurance released its 14th bi-annual Transparency Report for FY2025-26, settling over 1 million claims across all lines of business. The company demonstrated strong operational efficiency with 82.9% of health insurance cashless approvals cleared within 30 minutes (prescribed requirement is 60 minutes), averaging just 21.38 minutes. Post-policy service requests are largely completed instantly or within 2 hours against a 7-day regulatory benchmark. Motor repair approvals reached 71% within 12 hours. The company also reported a 95% first-time resolution rate on customer calls and handled 4.7 lakh customers through WhatsApp self-service. Only 339 complaints escalated to the Ombudsman out of 11.16 lakh claims processed.
This voluntary transparency report showcases Digit's technology-driven operational efficiency and strong customer service metrics, reinforcing its competitive positioning in the digital insurance space. While not a financial results announcement, the operational data demonstrates the company's ability to scale efficiently while maintaining service quality.