Transparency Report for the half year ended 31st March 2026
GODIGIT · price
▲ positive · ▼ negative · ● neutral filings · teal = economic event · numbered = multiple that day (click to pick). Times IST.
Go Digit General Insurance (Digit Insurance) released its 14th Transparency Report for FY 2025-26, showcasing strong operational performance. The company settled over 1 million claims during the year. Health insurance cashless approvals were notably fast, with 82.9% cleared within 30 minutes and nearly 6 in 10 approvals within 20 minutes. Motor repair approvals improved significantly, with 71% completed within 12 hours and the fastest approval taking just 5 minutes. Reimbursement claims settlement was efficient at 92% within 7 days. Customer service metrics were strong with 95% first-time resolution, average social media response time of 4 minutes 19 seconds, and WhatsApp self-service reaching 4.7 lakh customers. Grievance closure averaged 2 days 4 hours against a 14-day benchmark. Out of 11.16 lakh claims processed, only 339 escalated to the Ombudsman.
The report demonstrates Digit's operational efficiency and technology-driven customer service improvements, which could strengthen investor confidence. The company's high claim settlement ratio (92%+) and low Ombudsman complaint rate (339 out of 11.16 lakh claims) reflect strong governance. Growth metrics show 28% YoY increase in Gross Written Premium to ₹6,505 crore and 38% growth in claims settled to 10.5 lakh.