COMPLIANCE OF REGULATION 30 & 51 OF SEBI (LODR) REGULATIONS, 2015- DISCLOSURE OF EVENTS OR INFORMATION DISCLOSURE OF IMPOSITION OF FINES OR PENALTIES BY TRAI
MTNL · price
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MTNL has received a TRAI order dated April 13, 2026 imposing a financial disincentive of Rs 8,00,000 for failing to meet Quality of Service benchmarks for Access Service during the quarter ending September 2025. The violations include poor fault repair performance (only 56.5% against 85% benchmark), below-target fault clearance within 3 working days (67.5% against 99% benchmark), high Mean Time to Repair (49.97 hours against 10-hour target), and delayed deposit refunds (78.55% compliance against 100% target). MTNL's explanations citing metro construction damage, cable aging, and customer equipment issues were rejected by TRAI for lack of documentary evidence. The penalty must be paid within 21 days or interest will accrue. MTNL states the penalty has no material financial or operational impact.
The Rs 8 lakh penalty is minor relative to MTNL's financials and operations, but it reflects ongoing service quality challenges in the company's wireline network. The regulatory action highlights operational deficiencies that could affect customer retention and future license compliance standing.