Disclosure under Regulation 34 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 - Business Responsibility and Sustainability Report of the Company for the financial year 2024-25
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One 97 Communications (Paytm) has filed its annual Business Responsibility and Sustainability Report for FY 2024-25, covering ESG disclosures as required under SEBI's listing regulations. The company reported a turnover of ₹55,047.59 million and a net worth of ₹1,28,742.75 million, with payment and financial services contributing 81.6% of revenue and marketing services 18.4%. Paytm serves 7.29 crore transacting users and 4.40 crore merchants, and has a workforce of 14,656 permanent employees (92.9% male, 7.1% female). The report was independently assured by TUV India Private Limited, with reasonable assurance on BRSR Core KPIs. The company disclosed three regulatory matters: a ₹47.13 lakh stamp duty penalty (paid and closed), a ₹3.32 crore SEBI settlement paid by certain past/present directors (no impact on the company), and a ₹3.69 lakh RBI compounding fee. Customer complaints fell sharply from 13,852 to 9,941, and employee-related complaints dropped from 1,032 to 771.
This is a routine annual ESG compliance disclosure and is unlikely to move the stock on its own. However, the higher employee turnover (driven by a deliberate push for a leaner organization) and ongoing regulatory settlements highlight continued restructuring and compliance clean-up, which investors may track as part of the company's cost optimization story. No CSR spend was required due to negative average net profits in prior years.