Sebi proposes shifting ODR oversight to MIIs for quicker grievance redressal

SEBI has proposed shifting oversight of the Online Dispute Resolution (ODR) mechanism to Market Infrastructure Institutions (MIIs) to speed up investor grievance redressal. Under the new framework, MIIs would handle empanelling and appointing conciliators and arbitrators, with investors getting a say in arbitrator appointments. The regulator also proposed routing unresolved SCORES complaints directly to conciliation, estimating a 21-day reduction in overall resolution time.