Thomas Cook (India) Limited has informed the Exchange regarding a press release dated Jun 25, 2025, titled "Thomas Cook India Launches WhatsApp Calling Feature for Forex Queries, Offering Voice Support to its pre-paid card customers".
THOMASCOOK · price
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Awaiting price reaction for this filing.
Thomas Cook (India) has launched a WhatsApp Calling feature for its forex prepaid card customers, integrating live voice support into its existing WhatsApp Bot. Customers can now call the number +91 8879142236 to speak directly with forex specialists globally, without needing a local SIM or toll-free number. The company highlighted that since introducing the WhatsApp Bot, it has seen a 75% reduction in forex card queries and over 9x growth in leads. The new feature adds real-time human assistance on top of self-service options like balance checks, PIN generation, and statement downloads. This is positioned as a customer experience upgrade in its omnichannel forex business.
This is a service enhancement rather than a financially material event, so it is unlikely to significantly move the stock. It is mildly positive as it shows continued digital innovation in the forex business, which is a key revenue segment for Thomas Cook.