Transcript of the Earnings call conducted on May 08, 2026
URBANCO · price
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Urban Company reported its highest consolidated NTV growth in 15 quarters at 42% YoY, reaching ₹1,148 crores in Q4 FY26, with full-year NTV of ₹4,290 crores (+33% YoY). The core India Consumer Services business (excluding InstaHelp) delivered 26% growth in Q4 with adjusted EBITDA margin expanding to 3.3% from 1.6% a year ago, reaching profitability for the first time (₹131 Cr for FY26). International operations (UAE & Singapore) grew 84% to ₹211 Cr and turned EBITDA positive at ₹6 Cr. The company maintains its target of consolidated EBITDA breakeven by Q3 FY28 and ₹1,000 Cr EBITDA by FY31. InstaHelp posted a ₹119 Cr loss while scaling to 2.7 million orders in Q4 as the company prioritizes market leadership. AI adoption is advanced with over 90% of code shipped via GenAI and 55% of partner support queries handled by AI.
Strong execution across core business with accelerating growth and improving margins signals durable unit economics. The company's ₹2,021 Cr cash position provides adequate runway to fund InstaHelp losses while maintaining financial guardrails. Management's focus on supply densification and quality over market share expansion reflects a balanced approach to sustainable growth.