Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all paid subscriptions and credit purchases made on marketping.in (the “Service”), operated by MarketPing, a sole proprietorship based in Thane, Maharashtra, India. It forms part of, and should be read with, our Terms & Conditions.

1. Cancellation

You may cancel your subscription at any time from your account settings. When you cancel:

• your subscription will not renew for the next billing cycle;
• you will continue to have access to your paid plan until the end of the billing cycle you have already paid for; and
• no further charges will be made after cancellation.

2. Refunds

MarketPing provides a digital information service to which you gain access immediately upon payment. Accordingly:

• Subscription fees are non-refundable. We do not provide refunds or credits for partially used billing periods, unused time, or periods during which your account remained open but you did not use the Service.
• Flexi Credits are non-refundable once purchased and cannot be exchanged for cash.

This Policy does not affect any rights you may have that cannot be excluded under law.

3. Duplicate or failed transactions

If you are charged more than once for the same purchase due to a technical error, or if an amount is debited but the corresponding subscription or credits are not activated, we will verify the transaction and refund the duplicate or undelivered amount to your original payment method. Verified refunds are processed through Razorpay and typically reach your account within 5–7 business days, subject to your bank or payment provider.

4. How to request a refund or report a billing issue

For cancellations you can use your account settings directly. For a billing issue or a refund request under Section 3, email support@marketping.in with your registered email, the payment ID, and a description of the issue. We will respond within a reasonable time.

5. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date above will be revised, and your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

6. Contact

Questions about cancellations or refunds? Email support@marketping.in.