HCL Technologies Limited has informed the Exchange regarding 'Release . gHCLTech and Cisco launch AI.powered Fluid Release . gHCLTech and Cisco launch AI.powered Fluid Contact Center solutionh'.
HCLTECH · price
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HCLTech announced the launch of an enhanced version of its Fluid Contact Center solution, built in collaboration with Cisco. The new solution combines Cisco's AI-powered Webex Contact Center platform with HCLTech's Contact Center as a Service (CCaaS) expertise, offering features like multilingual visual agents, conversational IVR, agent-assist tools, analytics, and proactive monitoring. The partnership between HCLTech and Cisco spans over 30 years across engineering, IT, and customer experience, supporting clients in more than 60 countries. No financial terms, order values, or revenue impact were disclosed in this announcement.
This is a product launch press release rather than a material financial event, so immediate stock price impact is unlikely. However, it reinforces HCLTech's positioning in the fast-growing AI and cloud-based customer experience segment, which could support long-term growth in its digital and engineering services portfolio.