Fusion CX IPO is a mainboard IPO raising ₹702 Cr at ₹275 – ₹289 a share. It listed on 22 Oct 2026 at ₹305, +5.5% against its issue price of ₹289, and trades at ₹288 today (−0.4% since issue). It was subscribed 4.45× in total.
populated partly populated we hold nothing here — the tab says why
What the prospectus says could go wrong
Read from the 559-page prospectus. Indian prospectuses list hundreds of risk factors, most of them generic boilerplate. These are the 14 specific to this company; 44 generic ones were skipped. Every one is quoted verbatim with its page, so you can check it against the document.
Severemarketpage 37
AI/Gen AI adoption could erode outsourced CX demand
the adoption of Gen AI may lower barriers for our customers to develop in-house AI-driven customer experience capabilities, reducing their reliance on outsourced services such as ours, which could adversely affect our revenue and growth.
Severepromoterpage 49
Chairman/MD previously disqualified as director (DIN suspended)
Our Chairman and Managing Director, Chief Executive Officer, Pankaj Dhanuka, was a director in Bee-Cee Tubes Private Limited, during which his Director Identification Number ("DIN") was suspended on September 26, 2017, due to failure of filing financial statements or annual returns by Bee-Cee Tubes Private Limited for a continuous period of three financial years
Severeconcentrationpage 37
Top 10 customer concentration on short, terminable contracts
A significant portion of our business is attributable to top 10 customers that have contributed 49.84%, 52.17%, 45.30% and 41.04% to the revenue from operations... our contracts are typically of a duration ranging for a term of three to 60 months with majority contracts being of a short duration of less than 24 months
Severeconcentrationpage 29
Severe US geographic revenue concentration
90.06%, 88.71%, 80.59% and 76.22% of our revenue from operations ... is derived from customers based outside India with a higher dependence on revenue from operations from North America
Severefinancialpage 32
No FX hedging despite USD-denominated revenue
We currently do not have any hedging agreements or similar arrangements with any counter-party to cover our exposure to any fluctuations in foreign exchange rates
Severefinancialpage 62
Unhedged interest rate risk on ₹2,183M variable borrowings
As at June 30, 2026, we had outstanding borrowings, carrying the variable interest rate, (including current and non-current borrowings, and current portion of non-current borrowings) of ₹2,183.04 million... We have not entered into interest hedging arrangements to hedge against interest rate risk.
Highlitigationpage 26
Large outstanding litigation exposure (~₹1.8bn) and Karvy revival risk
Aggregate amount involved ... Against our Company 839.32 ... Against our Subsidiaries 967.32
Highfinancialpage 31
Acquisition-driven model with goodwill at 26.5% of total assets
Goodwill 3,626.43 26.51% ... Other intangible assets 1,017.70 7.44%
Highregulatorypage 35
Multi-jurisdiction data protection fines (GDPR/HIPAA/DPDP)
Non-compliance may attract fines of up to €20 million or 4% of global annual turnover
Highoperationalpage 28
Cyber/data breach exposure across PHI, banking and PII
we collect, store, process, and transmit sensitive information, including customer proprietary data, health records, banking information, payment card data, and personally identifiable information
Highfinancialpage 38
₹3,220M debt with restrictive covenants and volatile DSCR
we had outstanding borrowings... of ₹3,220.53... most of our borrowings are, and are expected to continue to be, at variable rates of interest and expose us to interest rate risk... DSCR... 7.81 6.04 1.09 3.85
Highpromoterpage 45
Promoters' personal guarantees across group entities
Our Promoters have provided personal guarantees in relation to certain loan facilities availed by our Company and our Subsidiary, Omind Technologies Private Limited... In the event that any of these guarantees are revoked, the lenders for such facilities may require alternative guarantees, repayment of amounts outstanding
Highconcentrationpage 34
Telecom & utilities vertical concentration rising to 47%
Telecom and other utilities 8,606.54 47.34 ... The telecom industry may be impacted by evolving regulatory policies, spectrum costs, technological disruptions
Highregulatorypage 57
FCPA/OFAC sanctions and anti-corruption exposure globally
Our operations are subject to laws and regulations restricting dealings with certain parties, including activities involving restricted countries, organizations, entities and persons that have been identified as unlawful actors or that are subject to U.S. sanctions imposed by the Office of Foreign Assets Control... We operate in many parts of the world that have experienced governmental corruption to some degree
Extracted from the issuer’s own prospectus and ranked by how specific and material each risk is to this company. Severity is our assessment of the disclosure, not a prediction — and nothing here is a recommendation to apply to this issue.
What’s in court
The issuer’s own summary of outstanding legal proceedings — SEBI requires this table in every prospectus. Counts and amounts are as disclosed; the disclosed aggregate at stake is ₹26 Cr.
Against
Criminal
Tax
Other material
Amount at stake
The company
13
1
5
₹15 Cr
Subsidiaries
4
1
12
₹0.2 Cr
Directors
12
0
2
—
Promoters
1
0
0
—
Group companies
0
0
0
—
case₹6.8 Crpage 468
Company (with Window Technologies) filed FIR 52/2023 against former employee Saket Mandolia and others for alleged fraud/cheating of ₹67.69 million (₹31.05 million yet to be recovered)
case₹3.5 Crpage 471
Income Tax demand of ₹34.89 million on Company (via amalgamated CSPL) for AY 2022-23, set off of capital gain/loss disputed; appeal pending before CIT(A)
casepage 470
Sequential Technology International Holdings LLC sued Ameridial Inc. and the Company in New Jersey for USD 6.00 million over disputed post-closing purchase price adjustment under MIPA
casepage 473
IQMETRIX USA Inc. sued Subsidiary Sequential Technology International LLC in New Jersey for USD 5.00 million for alleged premature termination of 2022 master services agreement
casepage 471
Ameridial Inc. (subsidiary) sued AP Capital Holdings II, Kent Mathy and Tom Miller in Georgia for USD 3.53 million over alleged non-disclosure of liabilities under MIPA for STI acquisition
Compiled from detailed disclosures; no consolidated SEBI summary table is stated in the text. INR amounts converted at 1 million = 0.1 crore (1 crore = 100 lakh = 10 million). USD amounts not converted as no exchange rate is stated. Many proceedings have no quantified amount. Counts include proceedings both by and against each party. Overlapping cases (Steven Brown, GCS, STIH) are counted under both Company and Subsidiaries. The 7 NI Act cases against Director Kashi Prasad Khandelwal counted collectively as 7. Counter FIR 259/2026 names Promoter Pankaj Dhanuka and CFO Amit Soni (KMP). Materiality Threshold for civil litigation = ₹46.75 million.. Outstanding means unresolved — a listed case is an exposure, not a verdict.
Source documents
What the issuer and the exchanges published. Everything else on this tab is read out of these.