Capri Loans partners with OpenAI to bring AI to lending operations
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Capri Global Capital (brand Capri Loans) announced a collaboration with OpenAI to adopt enterprise-grade generative AI across key business functions. The NBFC, with AUM over Rs 40,000 crore and 1,400+ branches serving 7.6 lakh customers, will deploy AI tools for customer service, document analysis, policy retrieval and operations. Human oversight remains central to credit decisions. Rollout is phased with strong governance and data security. MD Rajesh Sharma said the move supports building an AI-native lending institution in India.
Strategic tech upgrade to boost efficiency and customer experience. No immediate financial impact, but signals focus on AI-led growth that could improve margins over time.