One Point One Solutions wins INR 39.32 Crore power utility CX mandate
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One Point One Solutions has secured a Customer Experience Centre of Excellence mandate worth INR 39.32 Crores from a leading power utility company. The engagement covers contact centre operations, physical experience centres, back-office support and digital customer service, to be delivered from Navi Mumbai and Indore. The company will deploy its Agentic AI platform ResolX for the project. The win strengthens its enterprise order pipeline and expands its presence in the utilities and critical infrastructure sector.
Boosts order pipeline by INR 39.32 Cr and deepens presence in the utilities sector for the listed CX services firm.