Poonawalla Fincorp operationally deploys AI/ML across its NBFC lending business with 42 AI projects fully deployed, 50+ ML models across acquisition to debt management, AI-led underwriting/collections/customer service, and a dedicated Head of AI — but AI supports lending rather than being a separate revenue line.
“AI token consumption growing more than 100x Y-o-Y, reflecting deeper integration of AI into our daily workflows and decision-making.”
+1 more quote from the report
“Poonawalla Fincorp scaled multiple AI-led initiatives across underwriting, collections, compliance, HR, and finance to create an insight-driven operating model.”